To the 'Customer Service' comment; not only Staff, but the public. As you know, negative rumors move faster than positive actions.
The first employee our new, (2000), Superintendent hired was a Communications Director. Her job, in the beginning, was 'PR'. As with many school districts, the only news that was reported was bad news. She started a campaign to report to the small local and larger regional newspapers all the good things that were happening in our district.
Her job responsibilities have grown, now to include pupil services coordination, but her department still handles PR and now publishes a weekly Ferndale Fanout, first mailed to all households in the district and now electronically sent to over 4000 contacts. And each board meeting, we get a packet of newspaper reports from the past month that include articles about our district, and other pertinent education topics.
I was a promoter of this position to the previous Superintendent having heard of a nearby larger, more affluent, district having this position. It's been a positive addition.
On the grading issue; as I said, it's currently being developed by departmental heads and will be brought to the Board as soon as they feel they are ready to implement. Will let you know at that time.
Thanks.